NADRA Tracking – Check Tracking ID Status by SMS, Pak-ID App, or Helpline

To check a NADRA application, use the 10-digit tracking ID printed on your receipt. Text that number to 8400 from a Pakistani mobile number for the quickest answer, open Tracking in the Pak-ID app and enter your tracking ID and PIN code for the full timeline, or call NADRA on 1777 (mobile) or +92 51 111 786 100 (landline and overseas), open 24 hours. NADRA removed the public tracking page from nadra.gov.pk when it relaunched its website in 2026, so tracking in a browser now needs a Pak-ID login.

Independent guide. Not affiliated with NADRA. We do not collect tracking IDs or CNIC data.

Last updated: October 2026  |  By Aadil Shehzad

Four Ways to Check Your NADRA Tracking Status

Every NADRA tracking method uses the same 10-digit tracking ID. The difference is speed, detail, and whether you need internet access.

Method	How	What You Need	Best For
SMS to 8400	Open messages, type only your 10-digit tracking ID (no spaces, no words), send to 8400	Pakistani mobile number + tracking ID	Fastest check, no internet, no login
Pak-ID App or Portal	Sign in, open Applications, tap Tracking, enter tracking ID and PIN code	Pak-ID account, PIN code and internet	Full timeline with date and time of each stage
Registration centre	Visit the centre where you applied with your receipt	Receipt and ID	Problems that need documents or fresh biometrics
NADRA Helpline	Call 1777 (mobile) or +92 51 111 786 100 (landline/overseas). Provide your tracking ID to the agent	Phone + tracking ID	When SMS/app status is unclear, or you need to escalate a delay

NADRA application status can be checked four ways using the 10-digit tracking ID: SMS to 8400 from a Pakistani mobile number, the Tracking screen in the Pak-ID app (tracking ID plus PIN code), the 24-hour helpline on 1777 or +92 51 111 786 100, or in person at the registration centre where the application was made.

Important: Your tracking ID is NOT the same as your CNIC number. The tracking ID is the 10-digit number on your application receipt. Your CNIC number is the 13-digit number printed on your identity card.

What Your NADRA Tracking Status Means?

When you check your NADRA tracking ID, the system returns a status that tells you where your application is in the processing pipeline. Here is what each status means and what to do if your application is stuck at that stage.

Status	What It Means	What to Do
Pending at Applicant Side	NADRA is waiting for something from you, such as payment or a missing detail.	Open the application in Pak-ID and complete the pending step.
Under Verification	NADRA is verifying your documents, biometrics, or both. This is the most common stage where delays happen.	If stuck here for more than 2 weeks, call 1777 to check whether additional documents are needed.
Printing	Verification is complete. Your card is being printed at a NADRA production facility.	No action needed. Card will move to dispatch shortly.
In Process	Your application has been received and entered into the system. It is in the processing queue.	Wait. This is normal for the first few days after submission.
Dispatched	Your card has been sent from the production facility to your NADRA Registration Centre or delivery address.	Check with your NADRA centre or wait for delivery notification.
Ready for Collection	Your card has arrived at the NADRA Registration Centre where you applied. It is ready for pickup.	Visit the centre with your original receipt and a valid ID to collect your card.
Delivered	Your card has been delivered (for postal/courier delivery applications).	Check your mail or collection point.

NADRA applications move through five main stages: In Process, Under Verification, Printing, Dispatched, and Ready for Collection. The verification stage is where most delays occur. If your application shows Under Verification for more than two weeks, contact NADRA’s helpline on 1777 to check whether additional documents or a biometric re-verification is needed.

How Long Should NADRA Take? Official Processing Times

Compare your status against the official timeline for the service level you paid for.

Document	Normal	Urgent	Executive
CNIC (standard)	15 days	12 days	6 days
Smart NIC	31 days	23 days	9 days
Smart NICOP	31 days	23 days	9 days
Smart POC	31 days	23 days	9 days
B-Form / CRC	7 days	Not offered	1 day
FRC	Not offered	Not offered	1 day

• The clock starts after the fee is paid, not when you first open the application.
• Delivery time is extra. Delivery inside Pakistan costs PKR 165; delivery abroad varies by country.
• If your application is past these timelines and the status has not moved, call the helpline with your tracking ID.

What is a NADRA Tracking ID? 

A NADRA tracking ID is a unique 10-digit reference number issued when you submit an identity or certificate application through National Database and Registration Authority systems. This ten-digit number is shown on your application receipt and is used to track your application status through official NADRA channels.

Because this tracking ID is linked directly to your application record, NADRA treats it as sensitive information. You should keep it private and check your status only through official methods, not through public comment sections or social media replies.

This tracking ID remains your primary reference throughout the process until your application is completed.

What Happened to the NADRA Tracking Website?

NADRA relaunched its website (nadra.gov.pk) in 2026 and removed the old public PAK ID Tracking page. The URL that many guides still reference (nadra.gov.pk/pak-id-tracking) no longer exists.

This means the browser-based method where you entered your tracking ID directly on the NADRA website without logging in is no longer available. Online tracking now requires signing into the Pak-ID portal (id.nadra.gov.pk) or using the PakID mobile app.

If you see a guide or video directing you to nadra.gov.pk/pak-id-tracking, it is outdated. Use the four methods listed above instead.

The old NADRA tracking webpage at nadra.gov.pk/pak-id-tracking was removed during NADRA’s 2026 website relaunch. Online tracking now requires a Pak-ID account. SMS to 8400 remains the only method that works without a login or internet connection.

How to Check NADRA Tracking ID?

1)Step-by-Step: Check NADRA Tracking by SMS (8400)

Step 1: Open your phone’s messaging app.

Compose a new text message.

Step 2: Type your 10-digit tracking ID.

Enter only the digits. Do not add spaces, hyphens, words, or any prefix. Just the 10-digit number.

Step 3: Send to 8400.

Send the message to shortcode 8400. Standard NADRA SMS charges apply.

Step 4: Read the reply.

NADRA will reply within seconds with your current application status. The reply shows the stage your application is at (In Process, Verification, Printing, Dispatched, or Ready for Collection).

Note: SMS tracking needs a Pakistani mobile number. If you are abroad without one, use Pak-ID or the helpline.

Step-by-Step: Check NADRA Tracking via Pak-ID App

These are the steps in NADRA’s own Application Tracking user guideline for the PakID app.

1. Install Pak Identity from Google Play or the App Store and sign in.
2. On the home screen, find the Applications section and tap Tracking. If you cannot see it, type “Tracking” in the search bar at the top.
3. Enter your Tracking ID, or tap the QR icon beside the field to scan the code on your receipt.
4. Enter the PIN Code for that application.
5. Tap Get Details.
   The next screen shows the current status at the top, then a dated list of every stage your application has passed. A green tick beside a stage means it is complete.

• You can track your own application and those of blood relatives: parents, siblings, spouse and minor children.
• The same Applications section also has Under Process Applications, Completed Applications, Scan QR Code and Payment.

Check NADRA Tracking By phone

1. From a mobile in Pakistan dial 1777. From a landline or from abroad dial +92 51 111 786 100.
2. Give the agent your tracking ID.
3. Ask for the current stage and whether anything is pending on your side.
   Keep these ready before you call: your tracking ID, your CNIC number, the document you applied for, the date you applied, and the centre where you applied.

Download the Official Pak-ID App

Pak Identity is NADRA’s own app and the only app that shows live application status. Install it from the official store listing, never from a link sent by message or from a file shared on social media.

• Android (Google Play): https://play.google.com/store/apps/details?id=pk.gov.nadra.pakid&pcampaignid=web_share
• iPhone (App Store): https://apps.apple.com/us/app/pak-identity/id1563975817

This website does not track applications and has no tracking box. Any site that asks you to type your tracking ID or CNIC into its own form is not NADRA.

What if the NADRA Tracking ID Does Not Work?

If your NADRA Tracking ID does not return any result, it usually means the system cannot locate your application at that moment. This can happen for a few common reasons and does not always indicate a problem with your application.

Problem	Likely Cause	Fix
‘Invalid Tracking ID’ error	Tracking ID entered with spaces, hyphens, or extra digits	Remove all spaces and hyphens. Enter exactly 10 digits, nothing else.
No result found	Application was submitted very recently (less than 24-48 hours ago)	Wait 24-48 hours and try again. Tracking updates are not instant after biometrics.
Status has not changed for weeks	Application is stuck in verification, possibly waiting for documents or re-verification	Call 1777 or visit the NADRA centre where you applied. Ask if additional documents are needed.
SMS to 8400 not working	Non-Pakistani mobile number, or SMS permissions blocked by carrier	Ensure you are sending from a Pakistani mobile number. Check roaming and SMS settings. Try the Pak-ID app instead.
Payment made, status still unpaid	Payment not yet matched to the application	Sign in to Pak-ID again and reopen the application. If it stays unpaid, call the helpline with your payment reference.
Entered CNIC number instead of tracking ID	Confused the 13-digit CNIC with the 10-digit tracking ID	Use only the 10-digit tracking ID from your receipt. See the comparison in the next section

Pak-ID portal will not load or the CAPTCHA fails

• Reload the page and try the CAPTCHA again.
• Try another browser, or clear the cache and cookies for id.nadra.gov.pk.
• Switch between Wi-Fi and mobile data. • Use the Pak-ID app instead of the browser, or try again later if the portal is busy.

NADRA Tracking ID vs CNIC Number: What Is the Difference?

The NADRA tracking ID and CNIC number are two different things. Confusing them is one of the most common reasons tracking fails.

	NADRA Tracking ID	CNIC Number
Digits	10 digits	13 digits (XXXXX-XXXXXXX-X)
Where to Find It	Application receipt or confirmation SMS/email	Printed on your identity card (front)
Purpose	Track the status of an application in progress	Identify you as a citizen in all official records
Used For Tracking?	Yes – enter this number when checking status	No – entering your CNIC number in tracking will not work
Changes?	New tracking ID for each new application	Same number for life (unless CNIC is cancelled and reissued)

If you enter a 13-digit number into the SMS or app tracking system, it will not return any result. Always use the 10-digit tracking ID from your receipt.

NADRA Tracking ID PIN Code

The Pak-ID app asks for two things on its Tracking screen: the tracking ID and a PIN code. The PIN code is a short code of letters and numbers tied to that one application. The app needs both before it shows the details, so the tracking ID alone is not enough.

• Enter the tracking ID first, then the PIN code, then tap Get Details.
• The PIN is not your CNIC number and not your Pak-ID password.
• SMS to 8400 and the helpline do not use the PIN.

How to Get a NADRA Tracking ID?

A NADRA tracking ID is issued automatically when you submit any identity or certificate application. The method of issuance depends on how you applied.

• In-person at a NADRA Registration Centre: The tracking ID is printed on the paper receipt you receive after biometric verification. Keep this receipt safe.

• Online via the Pak-ID portal or app: The tracking ID appears in your application dashboard and is also sent via confirmation email or SMS.

• At a foreign mission (embassy/consulate): The tracking ID is printed on the receipt issued by the NADRA counter or mobile registration team (MRT) at the mission.

The tracking ID is generated once and stays the same throughout the entire processing cycle for that application. Each new application receives a new tracking ID.

NADRA Tracking for Overseas Pakistanis (NICOP, POC)

If you applied for a NICOP or POC through a Pakistan embassy, consulate, or the Pak-ID portal, tracking works the same way but with one important difference.

SMS to 8400: This only works from Pakistani mobile numbers. If you are overseas without a Pakistani SIM, you cannot use this method.

Pak-ID app: sign in, open Applications, then tap Tracking and enter your tracking ID and PIN code. This is the most reliable method for overseas applicants

NADRA helpline: Call +92 51 111 786 100 from any international number. Provide your tracking ID. The helpline operates 24/7.

Overseas Pakistanis tracking a NICOP or POC application should use the Pak-ID portal (id.nadra.gov.pk) or call NADRA’s international helpline at +92 51 111 786 100. The SMS to 8400 method only works from Pakistani mobile numbers and is not available to applicants overseas.

Email: [email protected], with your tracking ID and full name.
NICOP and POC timelines are 31 days (normal), 23 days (urgent) and 9 days (executive) after payment, plus international delivery. For the full process see our NICOP guide.

NADRA Tracking Complaints and Escalation

If automated tracking channels cannot resolve your issue, contact NADRA directly.

Channel	Contact	When to Use
Mobile helpline	1777	General tracking queries, status clarification, escalation
Landline	+92 51 111 786 100	Same as above; works from any phone including overseas
Email	[email protected]	Written complaints, documentation of issues, formal escalation
In-person	Visit the NADRA Registration Centre where you applied	When status shows an issue requiring biometric re-verification or document resubmission

When contacting NADRA, always have your 10-digit tracking ID ready. For email complaints, include your tracking ID, full name, the NADRA centre where you applied, and a description of the issue.

Keep Your Tracking ID Private

Your tracking ID opens your application record to anyone who has it. Do not post it in Facebook groups, comment threads or forums, and do not give it to a page or person offering to “check it for you”. Use it only in an SMS to 8400, inside Pak-ID, or on a call you made to the NADRA helpline.

Lost Your NADRA Tracking ID? How to Recover It?

If you have lost your tracking ID receipt and cannot find the confirmation SMS or email, you still have options to recover it.

• Pak-ID app: open Applications, then Under Process Applications.
• Check your email or SMS history: Search for messages from NADRA or the Pak-ID system around the date you applied.
• Visit the NADRA Registration Centre: Go to the centre where you applied with your original CNIC or any identity document. Staff can look up your application record.
• Call NADRA helpline: Call 1777 or +92 51 111 786 100 and provide your CNIC number and application details. NADRA can locate your application and provide the tracking ID.

Without a tracking ID, automated SMS and online tracking will not work. Recovery through the helpline or a visit to the NADRA centre are the only options.

NADRA Tracking ID Payment 

A NADRA Tracking ID payment is made after you reach the payment stage on the Pak-Identity website or mobile app. The tracking ID links the payment to your application inside National Database and Registration Authority systems. Payment options and steps depend on the selected channel and the application type.

Accepted Modes of Payment

• Credit Card / Debit Card (Visa or Mastercard)
• eSahulat Franchise (Smart NIC & FRC only)
• EasyPaisa (Smart NIC & FRC only)
• JazzCash (Smart NIC & FRC only)

Note: eSahulat, EasyPaisa, and JazzCash are available only for Smart NIC and FRC applications.

Payment via Credit / Debit Card

1. Proceed to the payment stage on Pak-Identity (web or app).
2. Enter cardholder details (name, address, email, contact number).
3. Enter debit/credit card details and complete OTP verification.
4. Submit the payment to continue your application.

Payment via eSahulat (Smart NIC & FRC only)

1. Proceed to the payment stage on Pak-Identity (web or app).
2. Visit any eSahulat franchise.
3. Provide your application tracking ID and pay the fee to the agent.
4. Log back into your Pak-Identity account and proceed further.

Payment via EasyPaisa (Smart NIC & FRC only)

1. Reach the payment stage on Pak-Identity (web or app).
2. Open EasyPaisa and select NADRA Fee.
3. Choose NIC Fee Payment.
4. Enter your NADRA Tracking ID.
5. Review bill details and proceed.
6. Confirm and Pay Now.
7. Payment completes and is linked to your tracking ID.

Payment via JazzCash (Smart NIC & FRC only)

1. Reach the payment stage on Pak-Identity (web or app).
2. Open JazzCash and search NADRA.
3. Select NIS.
4. Enter your NIS Ticket ID (Pak-ID Tracking ID).
5. Confirm and complete the payment.

Important

Always enter the correct tracking ID at the payment step. This ensures the fee is recorded against your application and allows you to continue the process without delay.

When paying through Pak-ID from abroad, the fee is charged in PKR after currency conversion. For current fees see our NADRA fee guide.

After You Collect Your Card

• Check the name spelling, date of birth, 13-digit number, photograph and expiry date before you leave the centre or the same day it is delivered.
• If anything is wrong, go back to a registration centre with your receipt and ask for a correction.
• Keep the receipt until you have confirmed the card is correct.
• Give the new card details to your bank or mobile operator if they ask for an updated copy.

Frequently Asked Questions

What is a NADRA tracking ID?

A NADRA tracking ID is a unique 10-digit reference number issued when you submit an identity card or certificate application through NADRA. It appears on your application receipt and is used to check application status through SMS, the Pak-ID app, or the helpline.

How many digits are in a NADRA tracking ID?

A NADRA tracking ID has exactly 10 digits. Do not confuse it with your 13-digit CNIC number. Entering the wrong number type will return no result.

Can I check NADRA tracking without internet?

Yes. Send your 10-digit tracking ID via SMS to 8400 from any Pakistani mobile number. No internet connection or app login is needed.

Can I track my NICOP or POC application from overseas?

Yes. Use the Pak-ID portal (id.nadra.gov.pk) or call +92 51 111 786 100. SMS to 8400 does not work from non-Pakistani numbers.

What happened to the old NADRA tracking website?

NADRA removed the public PAK ID Tracking page (nadra.gov.pk/pak-id-tracking) during its 2026 website relaunch. Online tracking now requires signing into the Pak-ID portal or app.

What does ‘Under Verification’ mean?

Under Verification means NADRA is checking your documents and biometrics. This is normal but can cause delays. If your application stays in this status for more than two weeks, contact NADRA on 1777 to check if additional documents are required.

I lost my tracking ID. How do I recover it?

Look under Under Process Applications in the Pak-ID app, search your SMS and email, call 1777 with your CNIC number, or visit the centre where you applied.

Is my CNIC number the same as my tracking ID?

No. Your CNIC number has 13 digits and identifies you as a citizen. Your tracking ID has 10 digits and tracks a specific application. Using the wrong number for tracking will not return any result.

Why does my tracking ID show ‘Invalid’?

This usually means the number was entered with spaces, hyphens, or extra characters. Enter exactly 10 digits with no spaces. If the problem persists, call 1777 to verify the tracking ID against your application record.

How long does NADRA take to process a CNIC application?

After payment: a standard CNIC takes 15 days normal, 12 urgent and 6 executive. Smart NIC, NICOP and POC take 31, 23 and 9 days. A B-Form takes 7 days normal or 1 day executive. Delivery is extra.

Can someone else check my tracking status for me?

Yes, if you share your tracking ID with them. However, NADRA advises keeping it private. Only share it with people you trust, never in public comment sections.

Is it safe to share my tracking ID online?

No. NADRA has warned citizens not to post tracking IDs on social media or public forums. The tracking ID links directly to your application record and should only be used through official NADRA channels.

What is the PIN code in NADRA tracking?

A short code of letters and numbers linked to one application. The Pak-ID app asks for it together with the tracking ID before it shows your application details.

Can I track a family member’s NADRA application?

Yes. The Pak-ID app allows tracking for yourself and your blood relatives: parents, siblings, spouse and minor children. You need that application’s tracking ID and PIN code.

Does this website track my application?

No. This is an independent guide with no tracking box. Only NADRA’s SMS service, Pak-ID and helpline can show your status.

My status has not changed for weeks. What should I do?

Compare it with the official timeline for your service level. If it is overdue, call the helpline or visit the centre where you applied and ask what is outstanding.

I paid but the status still shows unpaid. Why?

The payment may not have been matched yet. Sign in to Pak-ID again and reopen the application. If it stays unpaid, call the helpline with your payment reference.

Official Sources

• NADRA Customer Support: nadra.gov.pk/customer-support (24/7 helpline 1777)
• NADRA About PakID: nadra.gov.pk/aboutPakID
• Pak-ID Portal: id.nadra.gov.pk
• NADRA FAQs: www.nadra.gov.pk/faqs
• PakID App (Google Play): play.google.com/store/apps/details?id=pk.gov.nadra.pakid
• PakID App (App Store): apps.apple.com/us/app/pak-identity/id1563975817
• NADRA fee structure and processing times: nadra.gov.pk (Fee Structure)
• PakID Application Tracking user guideline (NADRA)

Website Disclaime

IdentityServices.pk is an independent informational website and is not affiliated with NADRA or any government authority. We do not process applications or provide official tracking services. Users must use official NADRA channels for applications, payments, and status updates.